Privacy Policy

Last updated: 25 July 2026

This Privacy Policy explains how Instintell Institutional Investor Intelligence Limited ("Instintell", "we", "us", or "our"), trading as PensionMandate, collects, uses, stores, and protects personal data when you use our website and services.

1. Who we are

Instintell Institutional Investor Intelligence Limited is a company registered in England and Wales. Our registered office is Devonshire House, 1 Mayfair Place, Level 1, London W1J 8AJ, United Kingdom.

For any privacy-related questions, you can contact us at contact@pensionmandate.com.

2. What data we collect

We collect and process the following types of personal data:

  • Contact information: name, email address, phone number, company name, and job title when you register, request a demo, or contact us.
  • Account information: username, password, and preferences associated with your PensionMandate account.
  • Usage data: information about how you interact with our website and platform, including IP address, browser type, pages visited, and time spent on site.
  • Communication data: records of correspondence with us, including support requests and feedback.

3. How we use your data

We use personal data for the following purposes:

  • To provide, operate, and maintain the PensionMandate platform and services.
  • To process registrations, subscriptions, and payments.
  • To communicate with you about your account, service updates, and marketing where you have consented.
  • To improve our website, products, and customer experience.
  • To comply with legal and regulatory obligations.

4. Legal basis for processing

We process personal data on the following legal bases:

  • Performance of a contract: where processing is necessary to provide our services to you.
  • Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our services and preventing fraud, provided these interests are not overridden by your rights.
  • Legal obligation: where we are required to process data by law.
  • Consent: where you have given explicit consent, for example to receive marketing communications.

5. Data sharing and third parties

We do not sell personal data. We may share data with:

  • Service providers who help us operate our platform (e.g. hosting, payment processing, email delivery).
  • Professional advisers, regulators, or law enforcement where required by law.
  • Other parties with your explicit consent.

All third-party providers are required to protect your data in accordance with this policy and applicable law.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. When data is no longer needed, we securely delete or anonymise it.

7. Cookies and analytics

Our website may use cookies and similar technologies to improve user experience, analyse traffic, and understand how visitors use our site. You can manage cookie preferences through your browser settings.

8. Your data protection rights

Under GDPR and UK data protection law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your personal data in certain circumstances.
  • Object to or restrict processing of your data.
  • Request transfer of your data to another party.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at contact@pensionmandate.com.

9. Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security reviews.

10. International transfers

Where we transfer personal data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: contact@pensionmandate.com
Address: Devonshire House, 1 Mayfair Place, Level 1, London W1J 8AJ, United Kingdom